Masterclass
A one-day live online masterclass on guest cues, service recovery and holding the standard through a busy shift.
About This ProgrammeA one-day live online masterclass on the habits that separate good service from memorable service — reading guest cues, recovering gracefully when things go wrong, and coaching a team to hold the standard on a busy shift.
Delivered by Asian Hotelier industry trainers, with a workbook and a recording available to every participant.